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Confidential

For Authorised Service Agents Only Ref No: MQMSH0001DG170211REV2


SERVICE HINT
A BY D EST H IS N PL SK UA Date 26/01/2011
AL CH DK F I L NL RO SLO FIN Country Reported
B CZ E GB IRL LT P S TR EU
Product Category: LCD Television / LCD IDTV

Subject: Variation of backlight near the edge of the LCD panel


Model(s) Affected: Please see the list below



Symptom / Variations of backlight in areas located near the edge of LCD panel (see an example) which,
in some instances, maybe due to over tightened LCD panel screws and the slim design of
Cause:
the LCD TV. Please note: THIS IS NOT A DEFECT OF THE LCD PANEL
Remedy / To reduce (not eliminate) these variations, loosen the screws that hold the LCD panel to the
Method: escutcheon by turning the screws approximately 90 degrees (a quarter of a turn) anti-clockwise.

Model List
TX-L32D26B TX-L32D25B TX-L42D25BA TX-L32D28BP TX-L32D28ES TX-L37V20B
TX-L32D26BA TX-L32D25BA TX-L42D25E TX-L32D28BPA TX-L32D28EW TX-L37V20BA
TX-L42D26B TX-L32D25E TX-L42D25L TX-L32D28BS TX-L37D28BS TX-L37V20E
TX-L42D26BA TX-L37D25B TX-L32D28BSA TX-L37D28BSA TX-L42V20E
TX-L37D25BA TX-L32D28BW TX-L37D28BWA
TX-L37D25E TX-L32D28BWA TX-L37D28ES
TX-L42D25B TX-L32D28EP TX-L37D28EW




Example of the effect




Warranty Claims - Please use the following IRIS and Activity codes
Activity Codes: Guarantee Status Repair Type Location Source
(UK Only) C H F D
Symptom Section Defect
Condition Repair
IRIS Codes: Area Type Code Area Code Area Code
1 3 2 326 3 CRT 1 E B
Note: Failure to use the correct IRIS and Activity codes may result in the claim being rejected




Document No: MQM_SH
Panasonic 1 of 3 Rev: 1.00 DG260111
Confidential

For Authorised Service Agents Only Ref No: MQMSH0001DG170211REV2


SERVICE HINT
Screw positions marked by the circles:
Fig 1: Screw positions - 32" Models